I have a very nice renter who had been complaining about her hot water being too hot. I turned the control valve to low on a 9 year old gas hot water heater and that still did not satisfy her. I have previously used you guys and did not hesitate to call upon you once again to help keep my renter happy. Ray and Jameson helped me diagnose the problem after further conversation with the renter. Instead of paying for a new gas hot water heater or control valve, I only had to pay the service charge. I had asked for a quotation for a new heater in case it had to be replaced and you gave me what I considered a fair price. A second vendor gave me a quote that could have been considered a crime for trying to rob me of my hard earned money. Thanks for the great service. Will not hessitate to call you again!